How long does my KillProof data take to update?
It could take a few minutes to refresh your full KillProof data if the API is being slow but usually it's less than 10 seconds. If you load a page for a KillProof id which is currently refreshing, the page will reload after about 10 seconds.
Your detailed KillProof information will be cached for a minimum of 1 hour. Weekly clear data is cached for 15 minutes. This is to avoid hitting the Guild Wars 2 API too often. We will not refresh the detailed information automatically, but you can request it from your KillProof page. Weekly clear data is automatically updated each morning in order to track your weekly clear history more accurately.
How do I make an API key?
You can create your API key by visiting https://account.arena.net/applications and making a new key with account, inventories, characters, unlocks, wallet and progression permissions. Copy/paste it into the Add yourself form.
My titles show as 0/11 but I know I have some. Why?
Have you given us an API key with the unlocks permission? Originally the unlocks permission wasn't listed as one that was needed so it's possible if you've been using KillProof.me for a while. If this is the case, simply generate a new key with the updated list of permissions (in the answer above and on the Add page) and submit it. Your code should stay the same but the key for your account will be replaced with the new one. Refresh your data and the titles should then be present.
Why don't my Unstable Fractal Essences show up?
Have you given us an API key with the wallet permission? This is a new requirement as of the Sunqua Peak fractal launch (2020-09-15) because the Unstable Fractal Essences are deposited into your wallet instead of being an item like the Unstable Cosmic Essences are.
If this is the case, simply generate a new key with the updated list of permissions and use it in the Add page or within your account if you have created a KillProof account. Once you've done this, refresh your data and the Unstable Fractal Essences should show up.
How do I fix an invalid API key on my profile?
This can happen if you've deleted the API key at https://account.arena.net/applications. Occasionally it can also be caused by a temporary problem, in which case it should fix itself automatically within a few days or you can add the API key again if you don't want to wait.
Simply generate a new key with the correct permissions and use it in the Add page or within your account if you have created a KillProof account. Once you've done this, you should be able to refresh your data and the warning will disappear.
Will my KillProof id be accepted everywhere?
We can't guarantee that your KillProof page will be accepted if you have to use LFG because not many people know about us. By mentioning KillProof.me you're helping to spread the word and hopefully it'll become more accepted.
Do you share my data with anyone?
We will store the API key you provide so that your KillProof page can be refreshed but we don't give anyone your key. It is only used internally to update your KillProof data.
Sharing your KillProof allows some Guild Wars 2 add-ons to request some of your KillProof data (see our add-ons page for more information).
I revoked my API key - how do I update it here?
If you have revoked your previous API key, you can simply create a new one and add it again. We will replace your original key with the new one you provide if they have the same account name.
What if I want to remove my data?
If you decide you no longer want to use KillProof, you may delete your data easily using the deletion page.
I can't remember my KillProof id, how do I find it?
You can search for your account name in the form on the main page. You can also enter this URL in your browser, replacing YourAccountName.1234 with your actual account name: https://killproof.me/proof/YourAccountName.1234